Contact Us

Contact the Store

In practical terms, the hexclad customer-care team assists with merchandise, checkout, fulfillment, returns, exchanges, payments, and privacy matters. To keep expectations transparent, our published customer-service schedule is Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Contact Details

For a straightforward customer experience, the support email is Support@hexclpln.shop, and the customer-service phone number is (501) 338-5196. Under this standard, written correspondence may be directed to 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States.

Order Changes and Returns

For eligible requests, include the order number and a concise description so the team can identify the request efficiently. Where applicable, contact us before shipment for a cancellation request, while shipped orders follow the Refund Policy.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclpln.shop
Phone: (501) 338-5196