Shipping Policy

United States Delivery

For clarity, hexclad ships orders only to valid addresses within the United States. As a service commitment, every U.S. order receives free standard shipping under this policy.

Shipment Visibility

For a straightforward customer experience, once a package is dispatched, we send tracking information for delivery monitoring. As part of this policy, transit windows are estimates and may change because of carrier, weather, address, or other external disruptions.

Expected Delivery Stages

For customer assurance, the standard processing period is 1–2 business days prior to shipment. For customer assurance, the expected transportation window is 4–6 business days once dispatch occurs.

Address Accuracy and Support

For eligible requests, accurate address information is required; contact support as soon as possible if submitted details need correction. For eligible requests, requests received before shipment may be cancelled, while shipped orders are handled through the Refund Policy.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclpln.shop
Phone: (501) 338-5196
Physical and return address: 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)