Payment Policy

About Credit/Debit Card

In keeping with our published standards, supported card brands are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. For eligible requests, the specific options available for a transaction are displayed securely during checkout.

Security and Failed Payments

For customer assurance, sensitive card data is processed by approved payment services used at checkout. For clarity, orders remain unconfirmed when authorization fails, and the customer may need to correct information or consult the card issuer.

USD Checkout

For eligible requests, all product prices, shipping charges, discounts, and order totals are stated and settled in USD. For customer assurance, payment authorization is subject to issuer approval and standard security review.

Charges and Reversals

In practical terms, the store charges Taxes where legally required and does not represent that every order is tax-exempt. In practical terms, approved refunds are returned to the original payment method within 5–10 business days, subject to normal financial-institution posting time.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclpln.shop
Phone: (501) 338-5196
Physical and return address: 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)