Terms of Service

Acceptance of Terms

In keeping with our published standards, by using the hexclad storefront or placing an order, a customer agrees to these Terms of Service and the linked store policies. Under this standard, lawful use is required; interference, unauthorized access, abusive activity, and infringement are prohibited.

Checkout Terms

As a service commitment, an order is subject to acceptance, payment authorization, fraud review, and product availability. As part of this policy, uSD is the stated currency, and applicable Taxes are assessed according to law.

Order Changes and Policies

For clarity, an order may be cancelled before shipment by contacting customer service; after shipment, the Refund Policy applies. For a straightforward customer experience, the linked Shipping, Refund, Privacy, and Payment policies supplement and are incorporated into these store terms.

Products and Order Review

In practical terms, our current assortment covers hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise, with product-specific descriptions and specifications presented on the applicable listing. For clarity, we may correct catalog, availability, or presentation errors and will address a materially affected order before it is fulfilled.

Applicable Limits

For eligible requests, these terms do not remove non-waivable rights provided by applicable consumer law. Where applicable, any limitation applies only as law permits and does not protect the store from obligations that cannot legally be limited.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (501) 338-5196
Physical and return address: 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclpln.shop