Refund Policy

Returns and Exchanges

Under this standard, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. In keeping with our published standards, items should be returned with the included components and in a condition suitable for inspection.

Limited Categories

In keeping with our published standards, the no-reason return option does not cover customized products, clearance or Final Sale merchandise, gift cards, or opened intimate or hygiene-sensitive products. In practical terms, these exclusions do not limit consumer rights for damaged, defective, incorrect, or missing goods.

Approved Return Costs

Under this standard, merchant-paid return shipping applies to every approved no-reason return and exchange. As part of this policy, quality and fulfillment problems—including damaged, defective, incorrect, or missing items—are handled with merchant-paid return shipping.

Refund Processing

To keep expectations transparent, a return must be authorized through customer service before it is shipped to the return location. For customer assurance, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

Cancellations and Return Location

As a service commitment, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. In practical terms, unless the store supplies a different authorized return location, the return address is 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States.

Store Contact Information

Business name: hexclad
Brand/store name: hexclad
Email: Support@hexclpln.shop
Phone: (501) 338-5196
Physical and return address: 1394 N Leverett Ave, Fayetteville, Arkansas 72703, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)